Terms & Conditions

At PC Revamp, all repairs and services are covered under a fault guarantee for your peace of mind.

Standard Guarantee Periods:

• Software-related repairs (computers): 28 days
• Hardware-related repairs (phones, tablets, etc.): 90 days

Unless otherwise stated at the time of repair.

Your guarantee begins from the date the repair is carried out, not the date the device is collected. In most cases, we aim to complete repairs on the same day. If this is not possible, we will contact you as soon as your device is ready for collection.

7-Day Fault Notification Policy:

We operate a strict 7-Day Fault Policy for post-repair assessments, which is separate from the standard part guarantee.

• A technician will carry out a pre- and post-repair inspection to the best of our ability.
• If you experience any issues with your device following the service, you must notify us within 7 calendar days of the repair being completed.
• This allows us to quickly identify whether the issue is related to the repair or another factor.

For further advice on your consumer rights, you can contact Citizens Advice at 03454 040506 or visit their website.

Battery & Charging Port Replacements. Warranty Policy

At PC Revamp, we aim to provide high-quality components and workmanship for all repairs. We offer the following warranty periods:

• Battery Replacements: 12-month guarantee
• Charging Port Replacements: 6-month guarantee

Applies to Apple, non-Apple, laptop, and tablet repairs.

Important Notes:

Battery Performance. Battery lifespan and performance vary significantly depending on individual usage habits. While we use only high-quality OEM-grade parts, we cannot guarantee long-term battery performance beyond 12 months due to: Charging frequency, Battery health management by the user, Environmental factors.

Charging Port Usage. Charging ports are vulnerable to wear and tear caused by how the device is handled during charging. Excessive force, cable strain, or poor charging habits may result in physical damage, which is not covered under warranty.

Additionally, the widespread use of aftermarket or low-quality charging cables can negatively impact both the port and the battery. For this reason, we recommend using only certified or original chargers to maintain optimal performance.

After Warranty Consideration: If a battery or charging port develops a fault shortly after the warranty period expires, PC Revamp may, at its discretion, offer a goodwill solution depending on the issue and condition of the device.

At PC Revamp, we take pride in offering quality parts and professional service. However, certain conditions will void your repair guarantee:

1. Physical Damage or Neglect

Your warranty will be void if the device sustains physical damage following the repair, including:

• Dropped devices
• Cracked screens
• LCD bleeding
• Any other visible signs of impact or neglect

Even if the original fault persists, physical damage prevents us from returning parts to our suppliers and voids any guarantee.

2. Dents and Frame Damage

Many screens are housed within a metal or plastic frame. If your device has excessive dents, especially around the screen area, and a fault arises as a result (such as screen lifting), we cannot be held liable. This applies specifically to screen repairs. Our technicians will advise you of this on the day of the repair if applicable.

3. Delayed Reporting of Faults

If a problem arises, it's essential that you notify us as soon as possible. We recommend all faults be reported and devices returned to us within 7 working days of the fault being noticed. If further damage occurs due to delays in returning the device, this will void your warranty. For software or virus-related repairs, delays in reporting issues may also affect your warranty.

4. Water or Liquid Damage

Water damage will void your warranty both before and after a repair. If we detect signs of water ingress during inspection, we will inform you before proceeding. Even if a water-damaged device is successfully repaired, we cannot guarantee its long-term performance.

If the water damage is unrelated to the repaired component, we may still honour the warranty, subject to technician assessment. Water damage to the mainboard is the most common cause of hidden faults.

5. Tampering or Third-Party Repairs

Your guarantee is valid only if PC Revamp was the last party to carry out work on your device. If the device has been opened, modified, or repaired by you, a friend or family member, or another third-party repair company, your warranty is immediately voided. We use dated warranty seals and internal markings to verify our work.

No, your guarantee begins on the date your device is originally repaired and remains valid for the duration of the agreed guarantee period. If a second repair is carried out during this time, it does not reset or extend your original warranty.

However, in rare cases, if your repair fails within 30 days of the end of the guarantee period, PC Revamp may offer a 3-month extension at our discretion as a gesture of goodwill.

If your device is advertised as waterproof or water-resistant, please be aware that PC Revamp cannot guarantee the device will remain fully watertight after a repair.

While our technicians take every precaution to preserve or replace seals where possible, opening the device may compromise its original water-resistant properties.

We strongly advise all customers to exercise caution with water exposure after a repair. Water damage is not covered under warranty following a repair.

For full details on waterproof guarantees, please refer to the manufacturer's own terms.

If you're booking a repair or service via our website, we kindly ask for a £10 booking deposit.

1. This secures your booking slot for the day and time specified
2. If parts need to be ordered, this deposit covers postage fees; if you cancel after parts are ordered, return postage is covered
3. Should you cancel on the day, the deposit is non-refundable
4. Paying a deposit eliminates non-genuine or wasted booking slots
5. Call-Out Deposits are taken in advance to cover fuel costs

Charges may apply if: parts are ordered that aren't needed (customer error), a booking slot is allocated then not needed (customer error), or stock needs returning to suppliers.

Example: A 30 minute booking slot for a Google Pixel 8 Pro Rear Camera Lens, if it turns out to be a camera lens screen protector that needed removing, you may be charged for postage costs and the allocated booking slot.

PC Revamp offers the option to spread costs over 3 equal monthly payments through Klarna.

PC Revamp applies a 5% service and administration charge for this option.

Your Klarna finance agreement is a legally binding contract. Failure to keep up with payments may negatively impact your credit score.

Please visit pc-revamp.com/uncollected-devices for terms surrounding non-collected devices.

At PC Revamp, your data, privacy, and personal content are treated with the utmost care.

To carry out certain repairs we may require access using your passcode. We advise:

• Backing up data
• Setting up temporary profiles
• Removing passwords where possible
• Encrypting sensitive files

All staff are trained professionals who work with integrity. We are registered with the ICO and operate under the UK Data Protection Act.

By proceeding with a repair or service, you are accepting these terms.

Our standard policy includes up to 90 days guarantee on most repairs. We will always do our best to resolve issues fairly.

Step 1: Contact us

• Phone: 01904 373373
• Email: complaints@pc-revamp.com
• Post: PC Revamp York, 39 Yarburg Way, York, YO10 5HD

We aim to respond within 24 hours.

Step 2: Resolution

We will resolve complaints fairly and in a timely manner.

Step 3: Independent Dispute Resolution

We are registered with Which? Trusted Traders.

Contact: 0117 456 6031 or disputeresolutionombudsman.org/which-trusted-traders-partnership